WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payments:
- Visa debit
- Mastercard Debit
Prices quoted on our web store are British Pounds GBP. Your bank or credit card company will convert the amount to your local currency if you live outside on the UK. We use a secure server to ensure your payment details remain safe.
We also accept Visa gift cards but you will need to register your card before you can purchase online.
We do not accept payments via cheque or postal order.
I AM HAVING PROBLEMS CHECKING OUT
If you’re receiving an error message during check out please make sure you’re using the latest version of your web browser. If you continue to receive error messages, please contact Customer Care here.
DO I HAVE TO PAY TAXES AND DUTIES?
There will be no customs or import taxes to pay on deliveries to the following countries Austria, Australia, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the USA.
Customers from Canada, China and New Zealand can choose the 'Duty Paid Express' delivery option, there will be NO extra import taxes to pay on your order, the amount you pay at checkout includes all taxes and delivery costs.
Deliveries to other countries may incur custom charges. We cannot predict what these might be so please contact your local customs office to find out more. These fees are paid to the local carrier not Drop Dead Clothing LTD. All international orders may be subject to tax and duties. These fees are charged by your government and are separate from any delivery fees.
WHAT IS THE CURRENCY CONVERSION RATE?
All prices listed on our site are in GBP pounds. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, check out the link below:
(This is a rough estimate and this is not in our control therefore this is not guaranteed rates)
DO YOU SELL GIFT VOUCHERS?
Gift cards are now available over the phone to use in store and online. To purchases a gift card call:
UK Customers: 08002343617
Worldwide Customers: 08454682033
Once you have purchased, you will receive a confirmation email with a code for you to use in store and online.
For sample and discontinued items please visit our Depop account. Username: drvpdeadofficial. If you have purchased and item from our Depop and you have encountered an issue please contact us on our Drop Dead Official Depop profile. You can do this by commenting on one of the items or going to our profile page and clicking ‘private message’ in the top right hand corner. Please leave 24 hours for someone to get back to you however we do try respond sooner.
DO YOU OFFER STUDENT DISCOUNT?
Student discount is only available on selected dates at Drop Dead stores in the UK. A valid student/NUS card is required to claim the discount.
IS WWW.DROPDEAD.CO A SECURE SITE?
Yes. Shop at ease on our website as we have the resources to guarantee security when purchasing online.
WILL YOU RESTOCK (NAMED) ITEM ANY TIME SOON?
To keep Drop Dead unique, all of our products are limited edition. If you are looking for a previous item that is now sold out on our website we sometimes find hidden gems in our warehouse which we sell on our Depop profile. Our Depop username is @dropdeadofficial. Unfortunately these sold out items will not be restocked on the website or in stores.
DO YOU HAVE ANY WORK EXPERIENCE PLACEMENTS?
We have a select number of work experience placements available throughout the year. Please send an email to "Marketing & PR". Unfortunately we have no more placements available for 2016. Please contact us in November 2016 for available places in 2017.
HOW DO I GET A JOB WORKING AT DROP DEAD?
Currently we have no available vacancies at Drop Dead Clothing HQ. Available vacancies will be posted on our website.
Currently we have no available vacancies at Drop Dead London or Sheffield. If you'd like to be considered for a future position drop in your CV with covering letter to Joe Smith at our London store or Hannah Barden at our Sheffield store.
CAN I DESIGN FOR DROP DEAD?
The majority of our artwork is created by our in House Design Team however we sometimes use freelance designers on our ranges. If you’d like to submit any work for consideration send an email to "Marketing & PR". Please include a link to an online portfolio and we will get in touch. Any design opportunities will be advertised on our website.
CAN I MODEL FOR DROP DEAD?
We source models from modelling agencies around the country along with using friends of the brand. We do also seek out models via social media and competitions so make sure to stay subscribed to our social media channels to make sure you don’t miss out on any opportunities.
If you have been contacted by a member of our team regarding modelling feel free to ask for proof of legitimacy by either calling our head office or ask to be emailed through a company email that shall end in “@dropdead.co”.
CAN I STOCK YOUR PRODUCTS IN MY STORE?
Unfortunately, we do not supply our products on a wholesale basis
HOW CAN I TELL IF A DROP DEAD ITEM ON EBAY OR ELSEWHERE IS FAKE?
Unfortunately this does happen and if it looks too good to be true, it probably is. Please compare it to the items on our website. If you do suspect an item to be fake, please contact ‘Marketing and PR'.
HOW LONG HAS THE BRAND BEEN GOING?
Drop Dead was established in 2005 in Sheffield, England, by Bring Me The Horizon front man, Oli Sykes. Drop Dead strives to create unique, high quality, limited menswear, womenswear and collectibles, inspired by Internet culture, life on the road and an ever-evolving taste in music and art.
DO YOU PLAN ON OPENING ANY OTHER STORES?
We would love to take over the world and hopefully one day open stores in America, Japan and further afield. For the time being please come and visit our London flagship store and our Sheffield Store connected to our head office.
WHAT ARE YOUR SOCIAL NETWORK HANDLES?
You can keep up to date with the latest news from Drop Dead by subscribing to our Newsletter or by following us on Facebook, Twitter, Tumblr, Youtube, Google+ and Pinterest. You can also follow us on Instagram @dropdeadofficial.
HOW CAN I KEEP UP-TO-DATE WITH CONTESTS, OFFERS AND ALL OTHER DROP DEAD NEWS?
The best way to keep on top of what Drop Dead is involved in is by signing up to our mailing list on this website or 'liking' our official Drop Dead Facebook page.
CAN DROP DEAD SPONSOR ME?
If you want to be sponsored by Drop Dead please send a link to your website, blog, Facebook, Youtube account and tell us a little about why Drop Dead should sponsor you. We get a lot of requests but are always looking artists and individuals to work with.
WHAT ARE YOUR FACTORY CONDITIONS?
At Drop Dead we work closely with our suppliers who constantly strive to ensure all our products are manufactured in factories with the highest standards of working conditions. Their compliance teams regularly travel to factories to ensure that international standards, including Oeko-tex and WRAP, are met and improved.
I'M DOING SOME COURSEWORK ON DROP DEAD CLOTHING, CAN YOU HELP?
In really busy times we can't always help, however we will try our best please send an email to "Marketing & PR".