UK

Your order will be despatched from our warehouse located in Sheffield, England.

  • FREE STANDARD DELIVERY.  (Minimum spend £50 otherwise £3.95) Royal Mail 48 Hour Tracked.  Allow 2-5 days for delivery.

  • NEXT DAY DELIVERY (UK mainland only) £5.95 - Next Day Delivery orders are delivered to you by DPD local  see the Follow my Parcel video here | Order before 3pm Monday - Friday  for delivery the next day | Order before 1pm on Saturday for delivery on Sunday. 

  • Orders placed after 1pm on Saturday will leave our warehouse on Monday for delivery on Tuesday.
  • FREE RETURNS -  within 28 days of receipt.      Print your label here (UK only)  There will be no further shipping charges to pay for exchanges. You can also return the item in person to our Sheffield or London Stores.

AUSTRALIA

Shipping charges include all taxes and import duties

STANDARD DELIVERY £7.95 - 5-14 working days (Free over £100)

EXPRESS DELIVERY £15  4-8 working days (Free over £150)

  • RETURNS - You can return items for a refund or exchange within 45 days of receipt.    You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details

CANADA

Your order will be despatched from our warehouse located in Sheffield, England

  • STANDARD DELIVERY  £7.95 (free for orders over £100) delivered within 5-14 working days 
  • DUTY PAID EXPRESS DELIVERY £15 delivered within 4-8 working days (free for orders over £150)
  • Please note there will be NO extra import taxes to pay on your order when you choose Express delivery option.  The amount you pay at checkout includes all taxes and delivery costs. 
  • RETURNS - You can return items for a refund or exchange within 45 days of receipt.    You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details

CHINA

Your order will be despatched from our warehouse located in Sheffield, England.

  • FREE STANDARD DELIVERY (Minimum spend £100 otherwise £7.95) delivered within 5-14 working days (does not include weekends/holiday days)
  • DUTY PAID EXPRESS DELIVERY delivered within 6-9 working days (does not include weekends/holiday days)
  • Please note there will be NO extra import taxes to pay on your order when you choose this delivery option.  The amount you pay at checkout includes all taxes and delivery costs.
  • Paypal customers can currently claim back some of the return shipping fees click here for details
  • RETURNS - You can return items for a refund or exchange within 45 days of receipt.    You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

 

GERMANY

Your order will be despatched from our warehouse located in Sheffield, England.

  • FREE STANDARD DELIVERY (Minimum spend £100 otherwise £7.95) Delivered within 5-10 days  (does not include weekends/holiday days)
  • FREE EXPRESS DELIVERY (Minimum spend £150 otherwise £10.00) Delivered within 3-6 days  (does not include weekends/holiday days)

  • RETURNS - You can return items for a refund or exchange within 45 days of receipt.    You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

Paypal customers can currently claim back some of the return shipping fees click here for details

    EUROPE

    Your order will be despatched from our warehouse located in Sheffield, England.

    • FREE STANDARD DELIVERY (Minimum spend £100 otherwise £7.95) Delivered within 5-10 days  (does not include weekends/holiday days)

    • EUROPEAN EXPRESS delivery to the following countries is £10.00
    • FREE EXPRESS DELIVERY (Minimum spend £100 otherwise £10.00) 
    • Place your order before 1PM GMT Monday - Friday for same day despatch
    • Belgium, Luxembourg, Netherlands, France, Germany, Austria, Denmark  2-4 days  (does not include weekends/holiday days)

    • Czech Republic , Italy, Slovakia, Spain,Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden   4 - 5 days (does not include weekends/holiday days)

    • Croatia, Latvia, Lithuania, Romania   4 - 6 days (does not include weekends/holiday days)

    • Bulgaria, Greece 4 - 9 days (does not include weekends/holiday days)

    Please note there are no custom/import taxes payable for deliveries to the following European countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

     

    • RETURNS - You can return items for a refund or exchange within 45 days of receipt.    You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

    Paypal customers can currently claim back some of the return shipping fees click here for details

    NEW ZEALAND

    Your order will be despatched from our warehouse located in Sheffield, England.

    • FREE STANDARD DELIVERY (Minimum spend £100 otherwise £7.95) delivered within 5-14 working days (does not include weekends/holiday days)
    • DUTY PAID EXPRESS DELIVERY delivered within 7-8 working days (does not include weekends/holiday days)
    • FREE EXPRESS DELIVERY (Minimum spend £150 otherwise £15.00) 
    • Please note there will be NO extra import taxes to pay on your order when you choose this delivery option.  The amount you pay at checkout includes all taxes and delivery costs
    • RETURNS - You can return items for a refund or exchange within 45 days of receipt.    You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

    Paypal customers can currently claim back some of the return shipping fees click here for details

     

    USA

    Shipping charges include all taxes and import duties 

    • STANDARD DELIVERY £7.95 5-14 working days (free over £100) 
    • EXPRESS DELIVERY delivered within 4-7 working days (free over £150)
    • RETURNS - You can return items for a refund or exchange within 45 days of receipt.    You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

    Paypal customers can currently claim back some of the return shipping fees click here for details

     

    REST OF WORLD

    Your order will be despatched from our warehouse located in Sheffield, England.

    • FREE STANDARD DELIVERY (Minimum spend £100 otherwise £7.95) Delivered within 5-14 days (does not include weekends/holiday days)

    • Some packages may get held up by customs offices and take a little longer. Particularly customers ordering from Brazil and Mexico (delivery time is estimated between 10-14 days, however we find a high percentage of orders take longer as many are stopped in customs) our Customer Care Team are always available available Monday to Friday 9-5pm to help you with your delivery enquiries.

    • Unfortunately we are unable to ship orders to the following countries: Algeria, Belarus, Congo, Cote D'Ivoire, Cuba, Egypt, Eritrea, Guinea, Iran, Iraq, Liberia, Libya, Myanmar, Somalia, Sudan, Syrian Arab Republic, Tunisia and Zimbabwe.

    • RETURNS - You can return items for a refund or exchange within 45 days of receipt.    You will be responsible for the costs of returning the items to our warehouse, however, If you would like to exchange the item there will be no further shipping charges to pay. 

    Paypal customers can currently claim back some of the return shipping fees click here for details

    CUSTOMS AND IMPORT DUTIES

    There will be no customs or import taxes to pay on deliveries to the following countries Austria, Australia, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the USA.

    Customers from Canada, China and New Zealand can choose the 'Duty Paid Express' delivery option, there will be NO extra import taxes to pay on your order, the amount you pay at checkout includes all taxes and delivery costs.

    Deliveries to other countries may incur custom charges. We cannot predict what these might be so please contact your local customs office to find out more.

    ZIP CODES

    If you do not have a post/zip code please enter 000 in field to process your order

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